Category: Customer Experience Trends

Traveling is one of the most popular activities of Germans. Even in the crisis year 2020, 50.5 million Germans traveled for at least 5 days at a time. For many people, traveling means recreation, relaxation, freedom, and the opportunity to spend time with family and friends. The way travel is booked and planned is constantly […]

The development of online commerce has accelerated rapidly in recent years. Especially in the past year, the digitization of shops has made significant progress as a result of the pandemic. The trend towards e-commerce was primarily promoted by the business closures as part of the protective measures. In Europe alone, 15 countries recorded an increase […]

The digitalization of many services has been growing rapidly over the past couple of years. This also includes the purchase of medicine and medical equipment online. Over-the-counter and prescription drugs have been ordered more and more frequently online in recent years. According to a representative survey of 1,157 people in Germany aged 16 and over […]